kinds of service

I have been struggling with the tension between supporting people and their ideas, versus acting according to budgets and numbers. The inequity of wealth has caused so much friction at the smallest and largest levels of the economy. These budgets questions have been weighing me down because I experience it directly in my job. 

Where is the magic wand?

"The sign of a good strategy is that it makes some customers unhappy" 

- Michael Porter, Harvard Business School

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